Analisis Kualitas Pelayanan Terhadap Kepuasan Masyarakat Pada Pemadam Kebakaran Lahan Manggala Agni Daops Singkawang
Abstract
This study aims to assess the level of service satisfaction based on service quality dimensions with a descriptive research method in the form of a survey, namely taking samples from a questionnaire. The population of this study was 100 people who had experienced the impact of land fires in the Manggala Agni Singkawang DAOPS working area. This sampling method is cluster sampling. The results obtained from the five dimensions of community satisfaction as follows: tangible variable with an average value of 3.27, reliability variable with an average value of 3.16, responsiveness variable with an average value of 3.00, guarantee variable with an average value 3.07 and the empathy variable has an average value of 2.99 which is considered by the community to be quite satisfied with the services of DAOPS Manggala Agni DAOPS Singkawang.